FAQs

Will these stay fresh if they’re posted?

Yes! We make your puff puff fresh for next-day delivery. Every box also comes with reheating instructions for oven and microwave (or air fryer).

When should I order by? 

We ship all orders on Thursdays only. You'll need to place your order before 7pm on Wednesday.

I need puff puff on a different day of the week. How can I order? 

We accept larger orders throughout the week (minimum spend £100). If you need puff puff for an event or for your company, please email us at hello@puffpuffministry.co.uk with more information. 

Can I get more toppings in a box?

Yes! You can order a 'Build your Box' which allows you to choose FOUR toppings.

How long will my puff puff keep for?

Puff puff is best eaten on the day you receive your box, but you can definitely save some for your daily tea break. Some puff puff lovers have stored theirs for up to five days in the fridge. Just reheat for a little longer before tucking in.

When will my puff puff arrive?

Orders are shipped on Thursdays for next day delivery, so they should arrive on Friday. 

Can I add a gift message?

Yes! We’ll include a free handwritten message in every gift order. Just type your message in the box on the product page.

Are these vegan?

Yes, our puff puff is completely dairy and egg-free, but some toppings are not. All vegan options are labelled (VG).

Do you offer gluten-free options?

At the moment, we don’t offer gluten-free puff puff, but it's something we'd love to explore in future.

What about nutritional information?

We’re hoping to work with a nutritionist to get this information for you. Do you know anyone who loves puff puff just as much as we do? Please recommend them!

What’s the best way to enjoy puff puff?

We love eating puff puff warm; by itself, with ice cream or whipped cream. You can also enjoy puff puff with a pint of beer, a glass of wine, or pretty much anything ;)

What coronavirus measures do you have in place?

All deliveries are made contact-free. We also wear gloves and masks in the kitchen, alongside adhering to our usual 5-star food hygiene standards.

My postal order hasn’t arrived. Help!

Get in touch with us at hello@puffpuffministry.co.uk if your order hasn’t arrived two days after shipping.